Jeff Karaffa              Home Phone:  (210) 497-6997

547 Calm Springs                                                                                                                                                                                      Mobile Number: (210) 202-7176

San Antonio, TX 78260              Email: jeffkaraffa@hotmail.com

DOD Secret Clearance

SUMMARY

 

A results-oriented, energetic team player and leader with proven planning, development and organizational skills.  Excels in administering, analyzing and developing business endeavors.  Strong business sense, customer service and technology applications and hardware background, supplemented by practical sales and marketing applications. 

 

RELEVANT EXPERIENCE

 

·          Regional Program Manager for IT Integration Company.  Worked closely with government agencies for staff augmentation on projects and hardware installs (23 projects simultaneously), in the Continental United States (CONUS) and Outside Continental United States (OCONUS), valued from $20K and as high as $15M.

·          Served as Service Manager and technician for local computer company.  Worked closely with government agencies for Request for Quotes on PC related hardware.  Troubleshooting and help desk services for PC’s, servers, internet, parts ordering and technician coordinator.

 

CAREER EXPERIENCE

 

URS / Apptis, Inc. - San Antonio, TX              Oct 2006 - Sep 2013

Regional Program Manager - SWA Operations - URS (Apr 2011 - Sep 2013)              Lay-Off (Project Ended)

Regional Program Manager - SWA Operations - Apptis, Inc. (Oct 2010 - Apr 2011)

Program Manager - Iraq Operations - Apptis, Inc. (Jan 2009 - Oct 2010)

Deputy Project Manager - Iraq Operations - Apptis, Inc. (Oct 2006 - Jan 2009)

·          Maintained, managed and provided support for an 11 person team of Operators, Sr. Operators and FSRs (Field Service Representatives) for Giraffe Radar system in Baghdad and Basra, Iraq.  Remained on site for five months working with DOD and Department of State personnel at US Embassy compounds.  Worked closely with PMO at BDSC (Baghdad Diplomatic Support Center) for daily and monthly reporting CDRL’s (Contract Data Requirements List). Provided daily updates to URS PMO and worked closely with new contractor during transition of contract end period (February 2013 – July 2013).

·          Provided transition and candidate selection support project startup for Army ITA at Ft. Detrick, MD and Hoffman building in Washington D.C. for staffing plan of 30 plus personnel.  Requirement for one month to complete transition and assist in candidate search for placement at both sites (September 2012 – October 2012).

·          Managed $7M U.S. Army Gun Shot Detection Boomerang Project out of Ft. Belvoir, MD supporting the warfighter in the Afghanistan Theater of Operations.  Prepared financial reports for customer review and made client site visits for project reviews.  Also aided in over $200,000 RMA requests for damaged radar items shipped from Afghanistan back to Raytheon in the US for repair and returned to Tobyhanna Army Depot in Pennsylvania for future use in Afghanistan (June 2012 – January 2013).

·          Assisted with a $6M U.S. Army Information Technology Administration Team at the Pentagon, Washington D. C. (December 2011 – January 2013).

·          Start up for 11 month Quality Control Project for ISEC at Ft. Huachuca, AZ contracting office.  One day turn around to ramp up and begin project for 30 personnel CONUS and OCONUS valued at $6M from DoD.  QC/QA (Quality Control/Quality Assurance) contract with 30 personnel at 22 locations worldwide.  Directed personnel, time sheets, budget, ODC’s (Other Direct Cost’s), project deliverables (Weekly and Monthly Progress Reports, Detailed Monthly Financial Report and Burn Rate Analysis as per the contract CDRL’s (Contract Data Requirements List) and managed a sub-contractor that would be supplying personnel at designated sites per the sub-contract agreement. (September 2010 – April 2011).

·          Program Manager working with DoD government agencies providing IT support services for the US Army during the Iraq War (Operation Iraqi Freedom) including; 1st Cavalry Division, 3rd Infantry Division, 4^th Infantry Division, 1^st Armored Division, 25^th Infantry Division, 1^st Infantry Division, 36^th Infantry Division and 34^th Infantry Divisions.

·          Managed a $14.9M project for a 21 person engineering team supporting Multi-National Division – Baghdad and United States Division – Iraq and a $1.7M project including a 5 person engineering team supporting Multi-National Division – Central and Multi-National Division - South in Iraq to include SharePoint, Microsoft, Cisco, Information Assurance, VTC and ISP/OSP engineers.  The SharePoint engineer maintained the SharePoint portal, database and updating of pages as requested by the customer for the SIPR Net side of the network.  Microsoft engineers installed and maintained Dell servers running Windows Server 2003, Exchange 2003 and upgrading to Windows Server 2008 and Exchange 2007.  Cisco engineers configured various routers and 3560 and 3600 switches for network access at Division and Brigade locations.  VTC techs maintained Polycom bridges and Tandberg VTC equipment at Division HQ.  Information Assurance engineers updated various security patches and provided network accreditation status for Army networks.  ISP / OSP personnel installed Cat5e cabling inside requested buildings and installed Fiber connecting to Cisco switches. 

·          I reviewed offer letters and made changes to the verbiage of new offer letters working with the Legal Department, HR and Recruiting to make sure that I was compliant and ethical.  There was a loop hole in the verbiage of the offer letter that caused the margin to decline based on bonuses and an analysis of the project determined this was the best course of action to increase the margin for the project.  This change made a significant increase in the gross margin, going from a 17% gross margin to over a 30% gross margin due to the change.

·          Traveled to the Iraq Theater of Operations for site visits to Baghdad, Basra and Camp Taji for meetings with the customer and engineer teams.

·          Worked with HR and vendors in the new hire process of applicants by interviewing and selecting engineers for projects Outside Continental United States (OCONUS) in Iraq.

·          Assisted in proposal writing and preparation for submittal for Task Order(s) and Request For Proposals.  Lead proposal effort to win a contract in Stuttgart, Germany working with a sub-contractor.

·          Worked closely with Sub-contractors to provide contract support for customers.

·          Coordinated projects with customers for installation and upgrades for networks deploying VoIP systems and call managers, Cisco Routers/Switches, Network Appliance and SyncSort installs.

·          Managed vendors (NetApp, Cisco & SyncSort) for hardware & software requirements for Government Agency installs.

·          Prepared and created reports; (Weekly Status Reports, Budget Worksheets, hours tracking spreadsheets and bonus pay out worksheets); for review by Director and Program Managers in Services Division.

·          Prepared Project Launch Slides using Power Point and prepared Project Plans for Project Launch Workshop’s at government sites for high ranking military personnel and government contractors.

·          Coordinated logistics for engineers to and from theater of operations with Team Lead in Iraq and CONUS Replacement Center at Ft. Benning, GA. 

·          Created R&R travel policies and procedures for Iraq Team Members while in theater of operations.

·          Collaborated and organized continuity books for office and team use.

 

Global Online Computers - San Antonio, TX              Jan 2006 - Oct 2006

Program Service Manager (Jan 2006 - Oct 2006)              Left to pursue DPM with Apptis, Inc.

·          Served as Program Service Manager, Technician and Technician coordinator for local computer company.  Coordinated projects with local clients for upgrades of networks and systems. 

·          Worked closely with Government agencies on Request For Proposal’s and ordering of hardware. 

·          Coordinated delivery of items with Government agencies too many destinations around the world. 

·          Other Duties include Microsoft Administration, building PC’s, performing trouble shooting duties for PC hardware, servers, and internet for DHCP, TCP/IP, DNS, e-mail configuration assistance (POP and SMTP). 

 

Computer Nerdz - San Antonio, TX              Sep 2004 - Jan 2006

Technical Support

·          Serve as Technician, Trainer and Sales Support for Computer Nerdz. 

·          Duties include Microsoft Administration, installation, maintenance, repair and upgrades for Servers and PC’s. 

·          Perform onsite training, instruction and assists in determination of needs for commercial/residential clients for software support. 

·          Sales support for software, Server and PC upgrades.

·          Maintain high level of accuracy for hardware/software installation for records.

 

Dotcom Computers - San Antonio, TX              Mar 2002 - Apr 2004

Program Manager/Technical Services Manager

·          Served as Program/Service Manager and Technician coordinator for Dotcom Computers. 

·          Other Duties include building PC’s and performing trouble shooting duties for PC hardware, servers, and internet.

·          Managed and scheduled resources, Operating System (Windows 2K Server), HW and Network troubleshooting. 

·          Provided pre sales support and site analysis for network design.

 

 

 

 

 

 

 

 

EDUCATION

 

UTSA (University of Texas at San Antonio) - San Antonio, TX              1995

BA - Psychology

 

PROFESSIONAL CERTIFICATIONS

 

A + Certification - San Antonio, TX              2001

New Horizons Computer Learning Center

 

TECHNICAL SKILLS

 

Operating Systems: Windows 2000, XP, Vista, Windows 7, Server 2003

Microsoft Office: Word, Excel, Power Point, Publisher, Outlook, Visio and Project

Other Software: Adobe Professional and QuickBooks

 

OTHER

 

DOD Secret Clearance - Exp 2017